Amazon Connect now enables customers to interrupt Amazon Lex Chatbots
Starting today, customers can interrupt a Lex chatbot in mid-sentence to quickly provide a voice input without waiting for it to finish speaking. Amazon Lex chatbots can be used in Amazon Connect flows to provide conversational interactions using the same machine learning technologies like Alexa, enabling companies to offer automated self-service to their customers using natural language. Today, customers who know what they want to say, can immediately speak without having to listen to the entire prompt being played. For example, when a customer calls to schedule a tune-up for their car, they no longer have to listen to a complete menu of options like “Thanks for calling our Seattle car dealership location, would you like to speak with sales, finance, parts, or service.” Instead, they can immediately say, “Put me through to service,” as soon as the prompt starts playing.