Amazon Connect Now Supports Automatic Offline Agent Status
Amazon Connect contact center agents that have completed a call or chat and log out of the latest version of the Contact Control Panel (CCP) will now set to Offline agent status. When your agents log in to the CCP, they can set the agent status to Available to start answering calls or chats. Previously, agents had to change current status (e.g. Available, Custom statuses such as “Lunch”, “Break”) to Offline before logging out to not receive contacts.