Amazon Connect Now Supports Customer Voice Stream in the Asia Pacific (Sydney) AWS Region

You can now use Customer Voice Stream with Amazon Connect in the Asia Pacific (Sydney) AWS Region. With the customer voice stream feature, your customer audio is automatically sent to Amazon Kinesis Video Streams, where it can be accessed by the integrations that you allow. For example, you could integrate customer voice stream with real-time text transcription and sentiment analysis for immediate feedback on call quality, or use this feature with a 3rd party voice biometric product to authenticate the caller automatically without having to enter a password or confirm personal information.