Amazon Connect Simplifies Adding AWS Lambda Functions to Contact Flows
You can now select any AWS Lambda function available in your AWS account from within the Amazon Connect contact flow editor. AWS Lambda functions are used in contact flows to customize the caller experience by pulling data from an external database, such as a CRM system containing customer information or a database containing order history. Previously, to add AWS Lambda functions into your contact flow, you had to grant permissions to execute AWS Lambda from Amazon Connect using the AWS Command Line Interface (CLI) and then open the AWS Lambda console to copy over the function ARN. Now, you can do both using drop-downs in the UI.